Return and Refund Policy

Order cancellation

You may cancel an order before it has been produced or shipped for a full refund. Contact support@holderphone.com with your order number immediately. Once an order has been shipped, cancellation is no longer available; please follow the return process below.

Returns within 30 days

You may request a return within 30 days after delivery. This includes at least the 14-day return period. For a change-of-mind return, goods must be unused, in their original condition and packaging, with a receipt or other proof of purchase. Custom-made or personalized products are excluded from change-of-mind returns unless applicable law requires otherwise; this does not affect rights for faulty or incorrectly supplied goods.

30-Day Steady-Hold Guarantee

If your mount does not hold steadily during normal, compatible use, contact us within 30 days of delivery for a full refund. This guarantee remains available even if the product has been used to check its performance.

How to request a return

Email support@holderphone.com with your order number and the reason for your request. We will confirm the return instructions and address. Please do not send a return to the sender address on the parcel without confirmation.

Return shipping costs

If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee is charged for a return.

Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection and the reason. Approved refunds are sent to the original payment method. Your bank or card provider determines when the credit appears in your account. If a refund is missing, check with your bank or card provider, then contact us with the order number.

180-day defect warranty

Defects arising during normal use within 180 days qualify for a free replacement. Email a photo and your order number to support@holderphone.com. You will not have to pay return postage for an eligible defect. These policies do not limit your mandatory consumer rights.